Order Processing: 

Once you have placed your order, you will receive a confirmation e-mail from Aquatic Technologies Group, LLC. To check on the status of your order, please e-mail us for updates.

Typically, we ship within 24 hours of receiving your order. Many times, it leaves the same day it’s ordered, except on holidays, Saturdays, and Sundays with the exception of Specialty Colors which typically ship within 3-7 Business Days.

If you did not receive any confirmation emails, it is possible that you have entered your email address incorrectly, you have set spam guard to block emails, or your order is on hold requiring some verification from you. For questions and/or more information, please email us at contact@aquatic-tech.net.

Payments: 

Aquatic Technologies Group, LLC will accept payment via Visa, MasterCard, PayPal, Money Order or Wire Transfer. Any other methods will not be accepted. For payments by Money Order, please read carefully before placing an order HOW TO ORDER PRODUCT.

Shipping Information: 

All touch-up jars and patch kits will be shipped by US Mail and/or UPS and we can ship to 48 continental U.S., Hawaii, Alaska, and APO addresses. This is the most economical and quickest method for small shipments. Anything larger than touch-up jars and patch kits will ship via common carrier and we can only ship to a physical address (no PO Box) in the 48 continental U.S. and Canada only.

FedEx Package: 

FedEx Packages that are over $100 will require a signature for delivery.. 

Canada Orders: 

All Patch Kits will be shipped by US Mail to Canada. Anything larger will ship via common carrier. However, shipping via FedEx will have a $10 shipping surcharge on top of the regular shipping fee charged on the web site, which will be added to your total when we process your order. If you pay via PayPal, please send us a $10 shipping surcharge via PayPal to contact@aquatic-tech.net..

International Orders (including Canada): 

The transit time for international shipments varies based on the point of export and the destination country or region. Duties and taxes are the sole responsibility of the purchaser or recipient. These items are not insured and Aquatic Technologies Group, LLC cannot be held responsible for lost or misplaced orders.

Express Shipping: 

We cannot accept orders for Next-Day, 2nd Day, 3-Day Air or any other express shipping methods. We have a special shipping license through these companies for shipping our product and therefore cannot ship DHL, Airborne Express, etc.

Undeliverable Packages: 

If for any reason your order is classified as undeliverable and returned to Aquatic Technologies Group, LLC we will notify you via email that your order has been cancelled due to failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling will not be refunded.

Aquatic Technologies Group, LLC will not re-ship any order that is classified as undeliverable and returned to us. If you would still like to purchase the items that were undeliverable, please place a new order through our website.

State Sales Tax: 

Florida residents: We will charge Florida State Sales tax rate for your county for all of our products including shipping & handling charges.

Returns, Cancellations, and Color Issues: 

Aquatic Technologies Group, LLC is very serious about customer satisfaction. We rarely have to exchange or have product returned, but occasionally situations arise where it is necessary.